Everything You Need to Know From Diamond Cuts to Delivery

Frequently Asked Questions

Your Jewelry Questions Answered

Whether you’re choosing an engagement ring, upgrading your favorite jewelry, or designing a one-of-a-kind custom piece, we’re here to make the process easy and enjoyable. Below are the questions we hear most often with clear, honest answers you can trust.

Picasso Gold & Diamond Jewelry

DIAMONDS & GEMSTONES

Yes. We offer both natural and lab-grown diamonds, all certified by respected grading labs like GIA, IGI, EGL or AGS. Both natural & lab diamonds are real diamonds, the difference is in how they’re created and often in price.

Yes. We carry sapphires, rubies, emeralds, and other precious and semi-precious gemstones, both loose and set in jewelry.

Every diamond or gemstone comes with a certificate or authenticity card/guarantee, and is inspected by our trained jewelers.

CUSTOM JEWELRY

Absolutely. We create custom necklaces, bracelets, earrings, men’s jewelry, and heirloom redesigns.

We start with your idea whether it’s a sketch, photo, or just a vision. Then we create a design, source stones, and craft your piece in our workshop with a required regular follow up at multiple stages of the whole custom process.

Yes. We can incorporate your gemstones or precious metals into a new design, preserving sentimental value while creating something fresh.

SHOPPING & ORDERING

Yes. We ship nationwide and offer virtual appointments so you can see items before you buy.

Yes. We have a selection of fine jewelry perfect for anniversaries, birthdays, and other special occasions available in-store and online.

Yes. Flexible payment plans are available online and in-store.

RETURNS, RESIZING & CARE

We want you to be delighted with your purchase. If for any reason you're not satisfied. We offer 30-day returns/exchange on unworn jewelry, including engagement rings and other pieces. {Read more} ( no cancellations or returns on any custom orders.)

We provide one free resizing within 100 days on eligible items.

To keep your jewelry looking its best, we recommend gently cleaning it with a soft, lint-free cloth. For more intricate pieces, a mild jewelry cleaner can be used. Avoid exposing your jewelry to harsh chemicals, perfumes, or extreme temperatures to maintain its shine and longevity. Picasso gold & Diamond Jewelry Offers Complimentary lifetime cleaning for every silver, gold & diamond jewelry pieces purchased from us. { Recommended}

White gold and platinum are both stunning choices. White gold is an alloy of gold and other metals, plated with rhodium for a bright white finish. Platinum, on the other hand, is a naturally white metal that develops a beautiful patina over time. Both are durable and elegant; the choice depends on your personal preferences and budget.

To find your ring size at home, use our handy ring sizing guide available on our website. Alternatively, visit a local jeweler who can measure your ring size accurately. Keep in mind that fingers can swell in different temperatures, so it's advisable to measure at various times of the day.

Yes. We provide complimentary lifetime cleaning for our pieces. Professional jewelry repairs and restorations services are also available.

ABOUT US

We’re a family-owned jeweler based in Chicago, blending personal service with modern online convenience. Whether you’re shopping locally or across the U.S., you get expert guidance, fair pricing, and lifetime support for your jewelry.

Yes. We collaborate with select designers and artisans in America to bring unique styles to our customers. We also Offer few finest select luxury jewelry designers exclusive jewelry pieces at our Chicago store.

Do You Have Any Question?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.

Free Lifetime Warranty & 100 Days Care Promise

Whether it’s your first diamond or a meaningful upgrade.

Easy Exchange & Returns

Easy 14 to 30 days returns & exchange.

Lifetime Diamond Upgrade

Upgrade your natural and lab diamonds

Free Shipping

All across the United States

Easy Finance & Layaway Options

Effortless Shop Pay Installment and Layaway Plans