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Shipping policy
Shipping Policy
Every Picasso order ships fully insured with tracking, from our studio to your door.
At a glance
| Details | |
|---|---|
| In-stock pieces | Ship within 1–4 business days |
| Out-of-stock and made-to-order pieces | Ship within 2–5 weeks |
| US delivery time | 2–4 business days after your order ships |
| US shipping cost | Complimentary insured shipping on orders over $200; orders under $200 ship at the rate shown at checkout |
| Chicago local delivery | Free on orders over $300; $30 on orders under $300 |
| International | Canada and the UK; rates calculated at checkout |
Processing time
Processing time is the time we need to prepare, inspect and pack your order before it ships. It starts after you receive your order confirmation email and excludes weekends and US holidays.
- In-stock pieces ship within 1–4 business days.
- Out-of-stock pieces, custom orders and made-to-order rings ship within 2–5 weeks, depending on the design. We'll email you if your piece needs more time.
- Most rings are stocked in US size 7. If you order another size, we size the ring before it ships, within the times above.
Shipping within the US
Orders over $200 ship free, fully insured. Orders under $200 ship at the rate shown at checkout. Delivery takes 2–4 business days after dispatch. Every order is insured for its full value until it's delivered, and a signature is required on delivery. For security and insurance reasons, we can't change the address or redirect a package once it has shipped, so please check your shipping address at checkout.
Chicago local delivery
Free local delivery is available within the city of Chicago on orders over $300; orders under $300 have a $30 delivery fee. Deliveries run Monday to Saturday between 8:00 AM and 9:00 PM, and we'll text you on the day of delivery at the number you gave at checkout. To check whether your ZIP code qualifies, call (312) 900-3525.
International shipping
We currently ship to Canada and the United Kingdom. Shipping is calculated at checkout. Import duties and taxes, including VAT, may be charged when your order arrives and are your responsibility. We're not responsible for delays caused by customs or international carriers.
Tracking your order
You'll get an email with tracking details as soon as your order ships. Please allow up to 48 hours for tracking to update.
P.O. boxes
Some carriers can't deliver insured packages to P.O. boxes. If your address is affected, we'll email you to arrange another delivery address.
Damaged, incorrect or lost deliveries
If the package looks damaged or tampered with: please refuse the delivery if you can. If you've already accepted it, take photos of the outer box and seals before you open it, and keep all packaging. Contact us within 5 days of delivery with your order number and photos. We'll file the claim with the carrier and, once it's reviewed, repair or replace your item at no cost to you.
If you received the wrong item: contact us within 5 days of delivery. Please don't wear the item, and keep its tags and packaging. We'll send a prepaid, insured return label and ship the correct item at no extra cost.
If your package hasn't arrived: if tracking hasn't updated for 5 business days, or your order hasn't arrived within 10 days of your shipping confirmation, email info@picassogolddiamond.com with your name and order number. We'll open an investigation with the carrier and file an insurance claim, and we'll keep you updated until it's resolved.
If tracking shows delivered but you can't find it: check with neighbors, your building's front desk or mailroom, and anyone who may have signed for you, then contact us within 5 days of the delivery date. Because every order requires a signature, a package signed for at your address is considered delivered. We'll still help you open a claim with the carrier.
We're not responsible for delays caused by carriers, weather or customs, or for packages that can't be delivered because of an incorrect address entered at checkout.
Returns
Unworn ready-to-ship pieces with all tags attached can be returned within 30 days of delivery for a full refund. See our Returns & Refunds Policy for details and final-sale items.